Direct Contacts

Contact the Viterbi Service Desk

Submit a Ticket
Viterbi School provides technical support for faculty, staff, and students through the Viterbi Service Desk. There are four options:
  1. myViterbi: For faculty, staff, and students you may access the Viterbi Service Desk by logging into the myViterbi portal. Within the myViterbi portal, you will be able to see the history of your past tickets and the status of your active tickets. Learn more about myViterbi here.
  2. Email: Service requests may be initiated by sending email to engrhelp@usc.edu. – If you choose to contact Viterbi IT by email and the problem is urgent, in the subject line please add: URGENT: (and then a description of the problem), for example: “URGENT: Unable to access group file share”.
  3. Phone: Viterbi IT Service Desk telephone number is 213-740-0517.
  4. Walk-In Support: Walk-In support is available by visiting DRB 205.

    Service Desk Support Department “Single Point of Contact”

    Business Unit
    Name
    Email Address
    Viterbi School of Engineering
    (Except AME, ECE-S, VASE/DEN - See respective units /  Contacts below)
    Primary Contact:  IT Service Desk engrhelp@usc.edu
    Secondary Contact:  John Ng johnng@usc.edu

    Aerospace and Mechanical Engineering (AME)
    Primary Contact:  Dennis Plocher plocher@usc.edu
    Secondary Contact:  Seth Scafani
    		 scafani@sipi.usc.edu
    Computer Science (CS)
    Primary Contact:   IT Service Desk
    		 engrhelp@usc.edu

    Secondary Contact:

      Richard Bennett

    rbennett@usc.edu
    Ming Hsieh Department of Electrical Engineering Systems (ECE-S)
    Primary Contact:  Seth Scafani scafani@sipi.usc.edu
    Secondary Contact:  Allan Weber weber@sipi.usc.edu
    VASE / DEN
    Primary Contact:  August Cockroft cockroft@usc.edu
    Secondary Contact:  Charles Hall charlemh@usc.edu
    Tertiary Contact:
    Information Technology Program (ITP)
    Primary Contact:  IT Service Desk engrhelp@usc.edu

    Secondary Contact:

     Daniel Yip

    dyip@usc.edu

    Published on October 9th, 2019

    Last updated on November 30th, 2022