Direct Contacts

Contact the Viterbi Service Desk

Viterbi School provides technical support for faculty, staff, and students through the Viterbi Service Desk. There are four options:
  1. myViterbi: For faculty, staff, and students you may access the Viterbi Service Desk by logging into the myViterbi portal. Within the myViterbi portal, you will be able to see the history of your past tickets and the status of your active tickets. Learn more about myViterbi here.
  2. Email: Service requests may be initiated by sending email to engrhelp@usc.edu. – If you choose to contact Viterbi IT by email and the problem is urgent, in the subject line please add: URGENT: (and then a description of the problem), for example: “URGENT: Unable to access group file share”.
  3. Phone: Viterbi IT Service Desk telephone number is (213) 740-0517.
  4. Walk-In Support: Walk-In support is available by visiting DRB 205.

    Hours of Support

    Normal Hours of Support
    Day Hours
    Monday 8:00am to 5:00pm
    Tuesday 8:00am to 5:00pm
    Wednesday 8:00am to 5:00pm
    Thursday 8:00am to 5:00pm
    Friday 8:00am to 5:00pm
    Off Hours Support
    Day Hours
    Monday 5:00pm to 10:00pm
    Tuesday 5:00pm to 10:00pm
    Wednesday 5:00pm to 10:00pm
    Thursday 5:00pm to 10:00pm
    Friday 5:00pm to 10:00pm

    Service Desk Support Department “Single Point of Contact”

    Business Unit
    Name
    Email Address
    Viterbi School of Engineering
    (Except AME, ECE-S, VASE/DEN - See respective units /  Contacts below)
    Primary Contact:  IT Service Desk engrhelp@usc.edu
    Secondary Contact:  John Ng johnng@usc.edu

    Aerospace and Mechanical Engineering (AME)

    Primary Contact:  Dennis Plocher plocher@usc.edu
    Secondary Contact:  Seth Scafani
    scafani@sipi.usc.edu
    Computer Science (CS)
    Primary Contact:   IT Service Desk
    engrhelp@usc.edu

    Secondary Contact:

      Richard Bennett

    rbennett@usc.edu

    Ming Hsieh Department of Electrical Engineering Systems (ECE-S)
    Primary Contact:  Seth Scafani scafani@sipi.usc.edu
    Secondary Contact:  Allan Weber weber@sipi.usc.edu
    VASE / DEN
    Primary Contact:  August Cockroft cockroft@usc.edu
    Secondary Contact:  Charles Hall charlemh@usc.edu
    Tertiary Contact:
    Information Technology Program (ITP)
    Primary Contact:  IT Service Desk engrhelp@usc.edu

    Secondary Contact:

     Daniel Yip

    dyip@usc.edu

    Classroom Support

    Classroom support is available during normal support hours. If you are in a classroom and need technical support, please refer to the following table for contact information:

    For a list of self-help PDFs, please visit the Viterbi IT knowledge base. It will be continuously updated.

    BHE 301

    Responsible Unit
    AME
    Contact
    Dennis Plocher
    213-740-7190
    plocher@usc.edu

    BHE 310

    Responsible Unit
    AME

    Contact
    Dennis Plocher

    213-740-7190
    plocher@usc.edu

    DRB 146

    Responsible Unit
    DEN

    Contact
    DEN@USC

    213-740-9356
    dentsc@usc.edu

    DRB 351

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    EBB B18

    Responsible Unit
    Ming Hsieh EE
    Contact
    Nathan Timpke
    213-740-4541
    timpke@usc.edu

    KAP 107

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    KAP 160

    Responsible Unit
    DEN

    Contact
    DEN@USC

    213-740-9356
    dentsc@usc.edu

    KAP 267

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    OHE 230

    Responsible Unit
    Ming Hsieh EE
    Contact
    Nathan Timpke
    213-740-4541
    timpke@usc.edu

    OHE 240

    Responsible Unit
    Ming Hsieh EE
    Contact
    Nathan Timpke
    213-740-4541
    timpke@usc.edu

    OHE 336

    Responsible Unit
    Ming Hsieh EE
    Contact
    Nathan Timpke
    213-740-4541
    timpke@usc.edu

    RRB 101

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    OHE 540

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    OHE 542

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    RTH 105

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    RTH 109

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    RTH 115

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    SAL 109

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    SAL 125

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    SAL 126

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    SAL 127

    Responsible Unit
    Viterbi IT
    Contact
    Viterbi IT Service Desk

    213-740-0517
    engrhelp@usc.edu

    VHE 205

    Responsible Unit
    Ming Hsieh EE
    Contact
    Nathan Timpke
    213-740-4541
    timpke@usc.edu

    Published on October 9th, 2019

    Last updated on November 15th, 2022