Faculty Support

The following core set of IT services is currently available to tenured, tenure-track, and full time teaching faculty within the School. Viterbi IT, the School’s central IT, will provide IT support to faculty members in ASTE, BME, CEE, CHEMS, CS, Data Science, ECE-EP, Engineering in Society Program, ISE, and Information Technology Program. Faculty members in AME and ECE-S, please refer to your respective department’s IT group.

  • Computer (desktop and laptop) support service – trouble shooting, patch management, setting up new computer, and general assistance to improve security posture.
  • Mobile devices – activation, configuration and email setup.
  • Shared network storage.
  • Shared calendars / collaboration tool.
  • Online data backup (Code42 CrashPlan)

For additional information, please read below.



Who is Eligible?

Tenured, Tenure Track and Full Time Teaching Faculty



Support Plans

Faculty in ASTE, BME, CEE, CHEMS, CS, Data Science, ECE-EP, Engineering in Society Program, ISE and Information Technology Program will be supported by Viterbi IT (the School’s central IT). Faculty members in these departments may choose a computer support plan on a per computer basis. Each faculty member may enroll up to two computers.

Faculty in AME or ECE-S should inquire with your respective department’s IT group for service scope and availability.



Enrolling Your Computer in a Support Plan

Eligible faculty may self-enroll computers to a computer support service plan of your choice at MyViterbi web portal.

  1. Go to http://myviterbi.usc.edu
  2. Login using your USC NetID credentials and Duo2FA
  3. Select “Equipment Inventory Manager” tool
  4. Select “Request New Computer Service Enrollment” option



Tagging of Your Computer Equipment

Tagging of your computer equipment is strictly for identification purposes and does not denote ownership. The tag assists in keeping track of software installation for licensing purposes.



IT Services Available

This plan is most appropriate for the following types of users:

  • Users who have desktop computer on USC campus.
  • Users who do not want to deal with software installation, upkeep, maintenance. This includes OS patching and updates.
  • Users who do not want or need to tinker with their computers but just want it to work.

Plan Details:

  • Viterbi IT will retain administrator rights on the computer. User will not have administrator rights.
  • User will use a standard account for every day computing.
  • Automated Windows update and patchinng.
  • Automated Microsoft Office update and patching.
  • Automatic mapping of network drives where applicable.
  • Other software update and patching. Some example, Firefox, Adobe Reader, QuickTime, Safari.
  • Access to school-licensed software such as Microsoft Office productivity suite.
  • Software installation assistance – faculty must provide appropriate license key for other licensed software.
  • Installation, setup and restoration of Network backups. The user will also have the option to set up and restore data personally.
  • Computer equipment is tagged for identification purposes only.
  • Computer hardware and software troubleshooting.
  • For out of warranty hardware, costs of parts and of any repairs by non-Viterbi IT personnel is the responsibility of the faculty member.



Your data stored with Viterbi IT, whether it is on email, network storage or backups, are all backed up nightly to the School IT's disaster recovery site.

Email

  • 25GB quota.
  • Email retention is 16 months, in line with University policy.
  • Email is currently delivered with Microsoft Exchange 2013 Server. You will be able to connect your smartphones (iPhones, Android) to the Exchange server to get your email, contacts and calendar(s).
  • Exchange is a collaboration platform so calendar(s), contacts may be shared and delegation of email rights to assistants is also possible.

Viterbi Network Storage

  • Viterbi IT offers network storage to tenured/tenure‐track and full time teaching faculty (with titles of Lecturer, Senior Lecturer, Associate Professor of Engineering Practice, or Professor of Engineering Practice) in departments supported.  This service is available at no cost.  Highlights of the Viterbi Network Storage:
    • 40GB network storage at no cost; requests for higher storage quota will be evaluated on a case‐by‐case basis.
    • Network storage is accessible anywhere with Internet.
    • Data saved on network storage is securely replicated to a remote site for service protection.
    • Data saved on network storage is backed up daily with data retention up to 4 weeks.
    • Enhanced data security compliance ‐ data stays within Viterbi IT storage infrastructure at both local and remote sites.
    • Data accessible via multiple access protocols: CIFS/SMB and SFTP.
    • Cross‐platform client support: Windows, Mac, Linux.
  • Please visit here for more information.

Cloud Based Backup:

  • The backup system works whether your computer is on campus or off campus.
  • There is no limit on data storage.
  • Single Sign On has been implemented so you will not need to remember another account.  Use your USC NetID and password with Duo2FA for login and authentication.

Secure FTP Server Space for Distributing Electronic Course Material:

  • Meant strictly for instructional support.  Each request will be reviewed to determine eligibility.
  • Please submit a service request at http://viterbi.usc.edu/servicedesk with the following information: Course Number, Section Number, Estimated Storage required to host the files.

Cloud Storage

Published on October 9th, 2019

Last updated on January 24th, 2022