Faculty Support

Viterbi IT, the School’s central IT, services the following core set of IT services to current tenured, tenure-track, and full time teaching faculty within the School. Viterbi IT provides IT support to faculty members in ASTE, BME, CEE, CHEMS, CS, Data Science, ECE-EP, Engineering in Society Program, ISE, and Information Technology Program. Faculty members in AME and ECE-S, please refer to your respective department’s IT group.

  • Computer (desktop and laptop) support service
    • Trouble shooting
    • Patch management
    • Setting up a new computer
    • General assistance to improve security posture
  • Mobile devices - Activation, Configuration, and Email setup
  • Shared network storage.
  • Shared calendars and collaboration tool.
  • Online data backup (Code42 CrashPlan)

Services Provided

Computer Support Plans

Faculty in ASTE, BME, CEE, CHEMS, CS, Data Science, ECE-EP, Engineering in Society Program, ISE, and Information Technology Program will be supported by Viterbi IT. Faculty members in these departments may choose a computer support plan on a per computer basis. Each faculty member may enroll up to two computers.

Faculty in AME or ECE-S should inquire with your respective department’s IT group for service scope and availability.

Enrolling your Computer in a Support Plan

Eligible faculty may self-enroll computers to a computer support service plan of your choice at MyViterbi web portal.

  1. Go to http://myviterbi.usc.edu
  2. Login using your USC NetID credentials and Duo2FA
  3. Select “Equipment Inventory Manager” tool
  4. Select “Request New Computer Service Enrollment” option

Plans Available

Plan A

This plan is most appropriate for the following types of users:

  • Users who have desktop computer on USC campus.
  • Users who do not want to deal with software installation, upkeep, maintenance. This includes OS patching and updates.
  • Users who do not want or need to tinker with their computers but just want it to work.

Plan Details:

  • Viterbi IT will retain administrator rights on the computer. User will not have administrator rights.
  • User will use a standard account for every day computing.
  • Automated Windows update and patching.
  • Automated Microsoft Office update and patching.
  • Automatic mapping of network drives where applicable.
  • Other software update and patching. Some example, Firefox, Adobe Reader, QuickTime, Safari.
  • Access to school-licensed software such as Microsoft Office productivity suite.
  • Software installation assistance – faculty must provide appropriate license key for other licensed software.
  • Installation, setup and restoration of Network backups. The user will also have the option to set up and restore data personally.
  • Computer equipment is tagged for identification purposes only and does not denote ownership. Tags assist with tracking software installations for licensing purposes.
  • Computer hardware and software troubleshooting.
  • For out of warranty hardware, costs of parts and of any repairs by non-Viterbi IT personnel is the responsibility of the faculty member.

Plan B

This plan is most appropriate for the following types of users:

  • Road warriors. Users who have laptops that are used on and off campus.
  • Users who need to retain administrative rights for flexibility to install software but do not mind sharing administrative rights with Viterbi IT for system maintenance.

Plan Details:

  • Shared administrator rights between user and Viterbi IT.
  • User will use a standard user account for every day computing.
  • Scheduled appointments to update and patch the operating system (Mac or Windows).
  • Scheduled appointments to update and patch other software. Some example, Firefox, Adobe Reader, QuickTime, Safari.
  • Access to school-licensed software such as Microsoft Office productivity suite.
  • Software installation assistance – faculty must provide appropriate license key for other licensed software.
  • Installation, setup and restoration of Network backups. The user will also have the option to set up and restore data personally.
  • Computer equipment is tagged for identification purposes only and does not denote ownership. Tags assist with tracking software installations for licensing purposes.
  • Computer hardware and software troubleshooting.
  • For out of warranty hardware, costs of parts and of any repairs by non-Viterbi IT personnel is the responsibility of the faculty member.
  • Computer hardware and software troubleshooting on a time-available basis after Plan A subscribers.

Plan C

Information is forthcoming so as to be in alignment with USC Information Security Policies.

Published on October 9th, 2019

Last updated on November 21st, 2022