Faculty Support

Support Offered

Viterbi IT, the School’s central IT, services the following core set of IT services to current tenured, tenure-track, and full time teaching faculty within the School. Viterbi IT will provide IT support to faculty members in ASTE, BME, CEE, CHEMS, CS, Data Science, ECE-EP, Engineering in Society Program, ISE, and Information Technology Program. Faculty members in AME and ECE-S, please refer to your respective department’s IT group.

  • Computer (desktop and laptop) support service
    • Trouble shooting
    • Patch management
    • Setting up a new computer
    • General assistance to improve security posture
  • Mobile devices - Activation, Configuration, and Email setup
  • Shared network storage.
  • Shared calendars and collaboration tool.
  • Online data backup (Code42 CrashPlan)

For additional information, please read below.

Computer Support Plans

Faculty in ASTE, BME, CEE, CHEMS, CS, Data Science, ECE-EP, Engineering in Society Program, ISE, and Information Technology Program will be supported by Viterbi IT. Faculty members in these departments may choose a computer support plan on a per computer basis. Each faculty member may enroll up to two computers.

Faculty in AME or ECE-S should inquire with your respective department’s IT group for service scope and availability.

Enrolling your Computer in a Support Plan

Eligible faculty may self-enroll computers to a computer support service plan of your choice at MyViterbi web portal.

  1. Go to http://myviterbi.usc.edu
  2. Login using your USC NetID credentials and Duo2FA
  3. Select “Equipment Inventory Manager” tool
  4. Select “Request New Computer Service Enrollment” option

Plans Available

This plan is most appropriate for the following types of users:

  • Users who have desktop computer on USC campus.
  • Users who do not want to deal with software installation, upkeep, maintenance. This includes OS patching and updates.
  • Users who do not want or need to tinker with their computers but just want it to work.

Plan Details:

  • Viterbi IT will retain administrator rights on the computer. User will not have administrator rights.
  • User will use a standard account for every day computing.
  • Automated Windows update and patching.
  • Automated Microsoft Office update and patching.
  • Automatic mapping of network drives where applicable.
  • Other software update and patching. Some example, Firefox, Adobe Reader, QuickTime, Safari.
  • Access to school-licensed software such as Microsoft Office productivity suite.
  • Software installation assistance – faculty must provide appropriate license key for other licensed software.
  • Installation, setup and restoration of Network backups. The user will also have the option to set up and restore data personally.
  • Computer equipment is tagged for identification purposes only and does not denote ownership. Tags assist with tracking software installations for licensing purposes.
  • Computer hardware and software troubleshooting.
  • For out of warranty hardware, costs of parts and of any repairs by non-Viterbi IT personnel is the responsibility of the faculty member.

Available Services

Published on October 9th, 2019

Last updated on April 20th, 2022