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Viterbi IT
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  • Faculty Support
  • Instructional Support
  • Staff Support

Instructional Support

There are multiple options to request assistance from Viterbi IT for instructional support. You may:

  • Submit a Viterbi Service Desk request in MyViterbi
  • Email: engrhelp@usc.edu
  • Call: (213) 740-0517

Services Provided

Viterbi MyDesktop VDI
Classroom Support
ITP Guides

Published on October 9th, 2019

Last updated on July 17th, 2023

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Knowledge Base

  • Faculty Support
  • Instructional Support
    • Classroom Support
    • Direct Contacts
    • Instructional Software Request (ISR)
    • ITP Guides
    • Viterbi MyDesktop VDI
  • Staff Support
  • Services
    • Accounts
      • How to Change Your Viterbi Network Password
    • Digital Communication Services
      • Calendar
        • Calendar Tutorial
      • Digital Signage
        • How to Add Your Bulletins
        • Playlists and Screen Layouts
        • Vocabulary
      • How to Use Lyris List Manager
        • New List Request Form Help
      • Image Archive
      • Instructions for Space Reservation Managers
      • USC ViterbiAlert
        • Manage Your USC ViterbiAlert Preferences
        • Update Your Mobile Phone in WorkDay
        • Update Your Work Email in WorkDay
        • Verify Your Contact Information in USC ViterbiAlert
      • USC Viterbi Qualtrics Overview
        • Survey Settings Summary Table
        • The Authenticated Survey
        • USC Viterbi Qualtrics Tutorials
          • Survey Builder Options
          • The Anonymous Survey
          • Create a Customized Link
      • Viterbi WordPress Services
        • Introduction to the Viterbi WordPress Platform
          • Adding Images and Optimization
          • Create a Table with TablePress
          • Element Tutorials
          • How to Add a New User
          • How to Change Footer Links
          • How to Change Navigation Items
          • How to Create a New Widget Area
          • How to Manage Your Site’s Page Hierarchy
          • How to Restore a Page via Revisions
          • How to Set Up Two-Factor Authentication
          • How to Use Headers
          • Image Backgrounds
          • Introduction to the Viterbi CampusPress
          • Open Forum/Town Hall Meeting Archive
          • Site Footer Social Media Links
          • Using the VSOE Home Page Grid
          • Viterbi Events Calendar Widget
          • WordPress Posts Widget
          • WordPress Syndicated Content
            • Syndicated Automated Listing
            • Syndicated Custom Listing
            • Syndicated Featured Content
            • VSOE Research Faculty Shortcode
            • VSOE Tag Grid
      • Website Options / Support
    • Data Storage and Backup
      • Viterbi IT Degausser
      • Viterbi Network Storage
      • Viterbi Private Cloud Based Backup
    • Engineering Computing Center
      • Student Laptop Loan Agreement
      • WEPRESENT
    • Hardware
      • Polycom VTX 1000 Wireless Microphone with Subwoofer
      • Purchasing a Computer
      • Server Colocation Service
      • Viterbi Computer Refresh Program
    • Information Services
      • Advisement Appointment
      • Application to Graduate
      • Directed Research Management
      • D-Clearance Request Manager
      • Grader Applications
      • MyViterbi
      • PhD Application Viewer
      • PhD Progress Review
      • Progressive Degree Program
      • RSS Feeds
      • Teaching Assistant System
      • Viterbi Email List Manager
      • Webtools – Academic Services
    • Software
      • Adobe Creative Cloud
      • Doodle
      • Filezilla
      • Grammarly
      • KACE FAQ
      • Microsoft Azure Dev Tools
      • Oracle Academy
      • OS and Software Updates
      • Overleaf
      • SentinelOne
      • Slack Workspaces
      • USC Zoom
        • Zoom Phone
      • Viterbi Software List
      • Vmware Academic Program
    • USC Email
      • iVIP
      • Organization Account Form
      • Proofpoint End User Digest User Guide
      • VSOE Password
    • Telephone and Network
      • Dynamic IP Request Form
      • DNS A Record Request Form
      • Host Registrations
      • Network Port Activations
      • Private IP Request Form
      • Public IP Request Form
      • USC VPN
      • USC Wireless
    • Viterbi Computer Classrooms and Labs
      • DTEN
    • User Guides
      • Conference Room Guides
      • Hard Data Recovery with ONTRACK Data Recovery Solution
      • Step by Step Using Peazip to Encrypt
      • Using Outlook’s Spam Filter
      • Using Outlook’s Safe Senders List
  • About Us
    • Policies and Procedures
    • Staff Biographies
  • IT News & Announcements
Create a Support Ticket
USC Viterbi Logo
Create a Support Ticket
Viterbi Information Technology1042 Downey Way, DRB 205
Los Angeles, CA 90089-1454

Normal Hours of Support

M-F: 8:00am – 5:00pm

Off Hours of Support

M-F: 5:00pm – 10:00pm
Call Us(213) 740-0517
Emailengrhelp@usc.edu

Mail Stop

MC-1454
About Viterbi IT
  • About Us
  • News & Announcements
  • Our Staff
  • Policies and Procedures
Other USC Links
  • ITS Computing Policy
  • Information Security
© USC Viterbi
Privacy Notice | Smoke-Free Policy
  • Faculty Support
  • Instructional Support
  • Staff Support
  • Faculty Support
  • Instructional Support
    • ← Back
    • Classroom Support
    • Direct Contacts
    • Instructional Software Request (ISR)
    • ITP Guides
    • Viterbi MyDesktop VDI
  • Staff Support
  • Services
    • ← Back
    • Accounts
      • ← Back
      • How to Change Your Viterbi Network Password
    • Digital Communication Services
      • ← Back
      • Calendar
        • ← Back
        • Calendar Tutorial
      • Digital Signage
        • ← Back
        • How to Add Your Bulletins
        • Playlists and Screen Layouts
        • Vocabulary
      • How to Use Lyris List Manager
        • ← Back
        • New List Request Form Help
      • Image Archive
      • Instructions for Space Reservation Managers
      • USC ViterbiAlert
        • ← Back
        • Manage Your USC ViterbiAlert Preferences
        • Update Your Mobile Phone in WorkDay
        • Update Your Work Email in WorkDay
        • Verify Your Contact Information in USC ViterbiAlert
      • USC Viterbi Qualtrics Overview
        • ← Back
        • Survey Settings Summary Table
        • The Authenticated Survey
        • USC Viterbi Qualtrics Tutorials
          • ← Back
          • Survey Builder Options
          • The Anonymous Survey
          • Create a Customized Link
      • Viterbi WordPress Services
        • ← Back
        • Introduction to the Viterbi WordPress Platform
          • ← Back
          • Adding Images and Optimization
          • Create a Table with TablePress
          • Element Tutorials
          • How to Add a New User
          • How to Change Footer Links
          • How to Change Navigation Items
          • How to Create a New Widget Area
          • How to Manage Your Site’s Page Hierarchy
          • How to Restore a Page via Revisions
          • How to Set Up Two-Factor Authentication
          • How to Use Headers
          • Image Backgrounds
          • Introduction to the Viterbi CampusPress
          • Open Forum/Town Hall Meeting Archive
          • Site Footer Social Media Links
          • Using the VSOE Home Page Grid
          • Viterbi Events Calendar Widget
          • WordPress Posts Widget
          • WordPress Syndicated Content
            • ← Back
            • Syndicated Automated Listing
            • Syndicated Custom Listing
            • Syndicated Featured Content
            • VSOE Research Faculty Shortcode
            • VSOE Tag Grid
      • Website Options / Support
    • Data Storage and Backup
      • ← Back
      • Viterbi IT Degausser
      • Viterbi Network Storage
      • Viterbi Private Cloud Based Backup
    • Engineering Computing Center
      • ← Back
      • Student Laptop Loan Agreement
      • WEPRESENT
    • Hardware
      • ← Back
      • Polycom VTX 1000 Wireless Microphone with Subwoofer
      • Purchasing a Computer
      • Server Colocation Service
      • Viterbi Computer Refresh Program
    • Information Services
      • ← Back
      • Advisement Appointment
      • Application to Graduate
      • Directed Research Management
      • D-Clearance Request Manager
      • Grader Applications
      • MyViterbi
      • PhD Application Viewer
      • PhD Progress Review
      • Progressive Degree Program
      • RSS Feeds
      • Teaching Assistant System
      • Viterbi Email List Manager
      • Webtools – Academic Services
    • Software
      • ← Back
      • Adobe Creative Cloud
      • Doodle
      • Filezilla
      • Grammarly
      • KACE FAQ
      • Microsoft Azure Dev Tools
      • Oracle Academy
      • OS and Software Updates
      • Overleaf
      • SentinelOne
      • Slack Workspaces
      • USC Zoom
        • ← Back
        • Zoom Phone
      • Viterbi Software List
      • Vmware Academic Program
    • USC Email
      • ← Back
      • iVIP
      • Organization Account Form
      • Proofpoint End User Digest User Guide
      • VSOE Password
    • Telephone and Network
      • ← Back
      • Dynamic IP Request Form
      • DNS A Record Request Form
      • Host Registrations
      • Network Port Activations
      • Private IP Request Form
      • Public IP Request Form
      • USC VPN
      • USC Wireless
    • Viterbi Computer Classrooms and Labs
      • ← Back
      • DTEN
    • User Guides
      • ← Back
      • Conference Room Guides
      • Hard Data Recovery with ONTRACK Data Recovery Solution
      • Step by Step Using Peazip to Encrypt
      • Using Outlook’s Spam Filter
      • Using Outlook’s Safe Senders List
  • About Us
    • ← Back
    • Policies and Procedures
    • Staff Biographies
  • IT News & Announcements