Telephone and Network

Zoom Phone

Zoom Phone: Change Pin Tutorial for Mac and Windows
Zoom Phone: Checking your Voicemail Messages via Phone Call
Android App: Getting Started with Zoom

If you are having issues with your Zoom Phone, you may contact ITS directly via ITS' ServiceNow. You will be asked to log into your USC Net ID.
Alternatively, you may open a case with Viterbi IT at engrhelp@usc.edu and we will interface with ITS on your behalf.

Ordering a Soft Zoom Phone Number

If your department has a new staff and would like to order a Zoom Soft Phone Number, please provide the following information:

1. Name (First and Last)
2. USC Net ID
3. USC Email
4. USC 10 Digit ID Number
5. Building and room number of office on campus (if applicable)
6. PPGG Account Number (even though ITS will not charge for a new Zoom Soft Phone Number request, they require an account number to start the process)
7. Department
8. Manager's Name
9. Manager's USC net ID

Order Zoom Soft Phone

Name(Required)

First Last

USC Net ID(Required)

USC Email(Required)

USC 10 Digit ID Number(Required)

Building and Room Number of office on campus

PPGG Acount Number(Required)

Department

Manager's Name(Required)

First Last

Manager's USC Net ID(Required)

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Host Registrations

A Dynamic IP would be best for devices such as laptops.
If you would like to have a host registered with a dynamic IP, please provide the following information to engrhelp@usc.edu or follow this link to access a form in a new tab

1. Description of the device
2. MAC Address
3. Device Type
4. Network - USC Network
5. Building
6. Room Number
7. Owner - Please provide USC Net ID - Must be a faculty or staff. Students may not be owners of registrations

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This would be useful for desktops, servers, or network printers that need a fixed IP and hostname. This would be useful for desktops, servers, or network printers that need a fixed IP and hostname.
If you would like to have a host registered for a reserved private IP, please provide the following information to engrhelp@usc.edu or follow this link to access a form in a new tab

1. Description of the Device
2. MAC Address
3. Device Type
4. Hostname - You may also provide aliases is needed.
5. Network - USC Network
6. Building
7. Room Number
8. Owner - Please provide USC Net ID - Must be a faculty or staff. Students may not be owners of registrations

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This will put the host/server in USC's DMZ. This is useful if the host is a webserver or will be used to collaborate with researchers from other institutions that will not have a USC Net ID to access USC's VPN.

For this request, please provide the answers by submitting a completed form found below. Your request will be forwarded to USC Network Security to determine if your hosts fulfills requirements to be placed into the DMZ or rDMZ and obtain a public IP.

Host registrations are per building. If you decide to move your host that's been registered for one building to another, the host will need to be registered for the new building it is going to. If you do not register your host, it will receive an IP in the unsecured part of USC Network as if it was never registered.

Many users have asked if network printers could be placed on the USC wireless network. The short answer to this is no as there is currently no way to register a host to the USC wireless network.

If you have any questions on any of the above, please email engrhelp@usc.edu.

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Network Port Activations

Network port activation are completed by ITS Field Services. If you would like to make a request to ITS directly, please go here. You will need to log in with your USC Net ID.

If you would like Viterbi IT to create a case on your behalf, please email the following information to engrhelp@usc.edu or complete the form below.

1. Your Name
2. USC Email Address
3. Telephone number
4. Building and room number of where the network port to be activated is located
5. Network port number (there should be a label with numbers on it on top of the network port)
6. Account number to charge

Please see this link for network activation pricing information. The work will be conducted by ITS and the charges will come from ITS.

Network Port Activations Form

The requested info will be went to Viterbi Service Desk

Name(Required)

First Last

Phone(Required)

Email(Required)

Building and Room Number(Required)

Network Port Number(Required)

Account Number to Change(Required)

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