Direct Contacts
Contact the Viterbi Service Desk
Viterbi School provides technical support for faculty, staff, and students through the Viterbi Service Desk. There are four options:
- myViterbi: For faculty, staff, and students you may access the Viterbi Service Desk by logging into the myViterbi portal. Within the myViterbi portal, you will be able to see the history of your past tickets and the status of your active tickets. Learn more about myViterbi here.
- Email: Service requests may be initiated by sending email to engrhelp@usc.edu. – If you choose to contact Viterbi IT by email and the problem is urgent, in the subject line please add: URGENT: (and then a description of the problem), for example: “URGENT: Unable to access group file share”.
- Phone: Viterbi IT Service Desk telephone number is 213-740-0517.
- Walk-In Support: Walk-In support is available by visiting DRB 205.
Service Desk Support Department “Single Point of Contact”
| Business Unit | Name | Email Address |
| Viterbi School of Engineering - (Except AME, DEN@Viterbi, ECE-S - See respective units / Contacts below) | ||
| Primary Contact: | IT Service Desk | engrhelp@usc.edu |
| Secondary Contact: | John Ng | johnng@usc.edu |
| Aerospace and Mechanical Engineering (AME) | ||
| Primary Contact: | Dennis Plocher | plocher@usc.edu |
| Secondary Contact: | Seth Scafani | sscafani@usc.edu |
| Computer Science (CS) | ||
| Primary Contact: | IT Service Desk | engrhelp@usc.edu |
| Secondary Contact: | Richard Bennett | rbennett@usc.edu |
| DEN@Viterbi | ||
| Primary Contact: | August Cockroft | cockroft@usc.edu |
| Secondary Contact: | Alex Sosa | asosa@usc.edu |
| Information Technology Program (ITP) | ||
| Primary Contact: | IT Service Desk | engrhelp@usc.edu |
| Secondary Contact: | Daniel Yip | dyip@usc.edu |
| Ming Hsieh Department of Electrical Engineering Systems (ECE-S) | ||
| Primary Contact: | Seth Scafani | sscafani@usc.edu |