Services

Where: Visit DRB 205
When: Monday to Friday - 9:00am to 4:30pm
Who: Viterbi faculty, Viterbi Staff and Viterbi Students only
What: Viterbi IT will do our best to assist you with your IT related needs. A list of services can be found available at https://viterbiit.usc.edu/.

Viterbi IT services Viterbi School or Viterbi Department issued computers and devices. Please note, if you are coming with a personally owned device, we are limited on what we are able to help you with and cannot touch your device. We may offer advice and guidance on how to resolve your issues.

Please note that the Viterbi IT office may be closed with no prior notice due to support for various campus events or holiday hours.

If you encounter problems with your computer or accounts, please use our online service request form at https://viterbi.usc.edu/servicedesk.

• Digital Communication Services
• User Guides and FAQs

Blackboard is a learning management system (LMS) that allows faculty to communicate with their students online. Both faculty and students can log in using their USC username and password at: http://blackboard.usc.edu. For complete information, please visit the Blackboard page.

Please be advised that the School’s Master and Professional Programs (MAPP) has an online learning portal powered by Blackboard through the Distance Education Network (DEN). This portal allows students and professional program participants enrolled in a DEN section to log on and gain access to course materials. Please note this portal address http://www.uscden.net. If you experience difficulty with the DEN main page, you should try accessing via this portal.

Office 365 storage limits for mailboxes are different for different subscription plans and depend on the mailbox type and license assigned to a user. The standard mailbox size is 50 gigabytes (GB). If additional storage is required, please contact Viterbi IT.

USC students are offered a USC-branded Google email account.

At Viterbi, Office365 is the primary email system used by staff. USC ITS will delete emails older than 16 months from ITS’s central email servers.

Access the USC email as follows:

• Location: http://usc.edu/office365
• Username: The part of your USC email address to the left of the @ symbol.
• Password: Set by you during account activation.

Viterbi IT provides personal storage space for you on Viterbi file servers. Summary information is below. For more detailed information, please visit our Viterbi Network Storage page.

You may access your individual storage from any Viterbi computer that you have logged on to with your VSOE account.