IT Support for Staff

Last Update: 5/8/20

Viterbi IT supports staff from the following: Dean’s Office, Viterbi Business Affairs, Advancement, Marketing & Communications, Student Affairs, ASTE, BME, CEE, CS, EEP, ISE, MFD, EWP and ITP. If your department is not listed here, please inquire with your department.

Staff have multiple options to request assistance from Viterbi IT. You may submit a Viterbi Service Desk request under MyViterbi, email engrhelp@usc.edu or call (213) 740-0517. Click help for more details.

Last Update: 4/10/20

Staff supported by Viterbi IT automatically have access to the Network File Server. It is highly recommended that you save all business related data files on the file server. It is backed up nightly and replicated to the School’s disaster recovery site on the east coast.
Crashplan is used to back up your Windows profile on your office computer. This includes anything saved on the Windows desktop or MyDocuments. This service is automatically provided.
VPN
Remote Desktop