Viterbi IT supports staff from the following: Dean’s Office, Viterbi Business Affairs, Advancement, Marketing & Communications, Student Affairs, ASTE, BME, CEE, CS, EEP, ISE, MFD, EWP and ITP. If your department is not listed here, please inquire with your department.
Staff have multiple options to request assistance from Viterbi IT. You may submit a Viterbi Service Desk request under MyViterbi, email engrhelp@usc.edu or call (213) 740-0517. Clickhelpfor more details.
Hardware installation and troubleshooting
Your office computer is on a 5 to 6 year refresh cycle
Software installation and troubleshooting (business related software only)
Please note that we are unable to provide support for your personally owned computer equipment.
Staff supported by Viterbi IT automatically have access to theNetwork File Server. It is highly recommended that you save all business related data files on the file server. It is backed up nightly and replicated to the School’s disaster recovery site on the east coast.
Crashplanis used to back up your Windows profile on your office computer. This includes anything saved on the Windows desktop or MyDocuments. This service is automatically provided.
